Best Practice
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The Small Business Guide To Changing A Website URL or CMS System

Making the change to a new provider can be scary. But it doesn't have to be!

Important: Ensure All Accounts Are in Your Name, Not Your Developer's!

Before you even dive into the technical details of your website, there's a crucial foundational step that many business owners overlook: owning your digital assets. Like any business expense, your marketing resources and expenditures should be scalable – allowing you to increase or decrease them as your business needs evolve. You don't want to be locked into a single vendor because they control your access.

It is highly discouraged to allow a developer, agency, or freelancer to create or manage your core digital accounts under their own login. This creates a situation where if you decide to change course, switch developers, or bring marketing in-house, you might face significant hurdles, delays, or even have to start over from scratch to regain control of your online presence.

Action: All accounts listed below should be created by you, in your business's name, using your business email account. For full details on why this is critical and how to grant access safely, check out this guide: Own Your Digital Assets: Accounts Don't Get Locked In!

Developing your new website is a powerful step! This isn't just a digital brochure; it's your most powerful marketing tool, and getting it right from the start means more calls, more bookings, and more business.

This guide will walk you through the essential SEO (Search Engine Optimization) strategies you need to discuss and implement with your web developer. We'll use clear examples from both the home remodeling and med spa worlds to illustrate key points.

Part 1: Your Website's Blueprint – The Power of Keywords and Understanding What People Search For

Before you start developing your website, you need to understand how your potential customers are searching for your services. This is your "Keyword Strategy" and it forms the very foundation of your online presence.

Actionable Steps for You & Your Developer:

  1. Define Your Core Services (and their "Keywords"), which will result in individual pages.
    • For a Remodeler: List every specific service you offer, such as Kitchen Remodel, Bathroom Renovation, Basement Finishing, Home Additions, Deck Building, Flooring Installation, etc.
    • (Note: Services with very similar search intent and keywords might be grouped on a single page, but distinct services usually warrant their own. For example, "Kitchen Remodel" and "Bathroom Renovation" are distinct and should be separate pages, while "Laser Hair Removal" might be one page, but "Laser Hair Removal for Legs" could be a section on that page or a blog post, depending on search volume.)
    • Side Note: These keywords would also be what you use as a basis for a Search ad such as Google Ads.
    • For a Med Spa: List all treatments, such as Botox, Dermal Fillers, Laser Hair Removal, Microneedling, Facials (Hydrafacial, Chemical Peels), Body Contouring, etc.
    • Action: You, your SEO partner, or developer should create a shared document (Google Sheet, Trello board) for each page, listing the primary keyword (or "seed keyword") and its related keywords, forming your "keyword cluster" for that topic.
  2. Think Local, Think Specific – Based on Your Service Area:
    • This is CRITICAL for local businesses. People search for services where they need them, which might be a broader area than just your exact physical location.
    • Remodeler Examples: "kitchen remodel [Your Primary Service City, State]", "bathroom renovation near me [Your Key Neighborhood]", "home addition contractor [Nearby Town]", "deck builder [Your Zip Code for a specific suburb]".
    • Med Spa Examples: "Botox [Your Primary Service City]", "laser hair removal near me [Your Key Neighborhood]", "med spa [Surrounding County]", "dermal fillers [Nearby Affluent Area]".
    • Action: Clearly define your full service area with your developer. Brainstorm all possible location-based combinations for your services within this entire area. Share these with your developer.
    • How to reference service area on your website: Your service areas should be referenced strategically. This can include:
      • On your homepage: A concise mention in the footer, an "Areas We Serve" section, or within the main body text describing your service reach.
      • Dedicated "Service Areas" pages: Often created as sub-pages (e.g., /service-area/city-a, /service-area/city-b) each optimized for a specific location.
      • Within service pages: Naturally integrating location names when describing your work (e.g., "We specialize in kitchen remodels throughout [City A] and its neighboring communities.").
    • Bullet: Ensure your serviced area is clearly described (e.g., on the homepage or via dedicated top-level navigation) – do not inadvertently overemphasize your physical location if your service area is much broader.
  3. Now Dig Deeper – What Are People Really Asking? (Analytically-Driven Long-Tail Keywords & Search Intent):
    • Long-tail keywords are longer, more specific phrases that show clear intent (e.g., "how long does botox last" instead of just "Botox").
    • Important: These keywords and longer phrases should not just be brainstormed, but analytically derived from executing searches and examining Search Engine Results Pages (SERPs) and using an SEO Research tool. This needs to be conducted for each page based on its seed keywords.
    • Action: Work with your developer to use professional SEO tools (like Ahrefs, SEMrush, Moz Keyword Explorer) and Google itself (looking at "People Also Ask" sections and related searches) to find the exact long-tail keywords that people are searching for. This data will directly inform your content.
  4. Check on the Competition:
    • See who's ranking well for your services in your area. What keywords are they using? How are their websites structured?
    • Hint: You'll often find that many top-ranking local businesses are built on user-friendly platforms like WordPress or Squarespace, which offer strong out-of-the-box SEO capabilities.
    • Action: Ask your SEO partner or developer to perform a quick competitor analysis to identify opportunities and gaps in your local market, noting the platforms successful competitors use.

You now have a keyword cluster and long-tail keywords for each part and page of your website. This is your comprehensive roadmap of all keywords and long-tail searches. This is enough to develop your website. Your developer should be familiar with how to ensure all meta data, site map, and web architecture should be developed and deployed to maximize SEO.

For Ongoing SEO Content - Develop Your Semantic Core

The Semantic Core is a comprehensive, continuously evolving map of all relevant topics and keywords for your business. It guides your content (Blogs, Newsletters, Videos, FAQs, and updated web content) to address the varying levels and types of searches.

Note: this is not needed for your initial website deployment.  

How it's developed from the hierarchy of keywords used for initial website development: Your initial keyword research creates a focused map for your website's primary pages. The Semantic Core takes this foundation and expands it significantly. It involves:

  • Expanding Keyword Clusters: For each primary keyword or service, you'll delve deeper into related questions, problems, and sub-topics.
  • Analyzing Search Intent: The semantic core expands the keyword list to cover all the types of searches: navigational (looking for a specific site or page), informational (seeking knowledge), and transactional (ready to buy or act).
  • Identifying Content Gaps: Discovering topics and questions your competitors aren't fully addressing, creating opportunities for your content.
  • Mapping to Content Types: Assigning specific keywords or questions to the best content format – a detailed blog post, an FAQ entry, a section on a service page, or a video script. This ongoing process ensures your website comprehensively covers your industry and services, matching every stage of the customer journey. The Semantic core guides your blog, newsletters, videos, FAQs, and web content updates.
  • How it's used:
    • Website Content: The semantic core dictates which dedicated pages you need, what content goes on each page, and how thorough you need to be.
    • Blog Posts: It identifies informational gaps and specific questions that can be answered in blog articles, bringing in users earlier in their decision journey.
    • Newsletters & Social Media: It provides topics and language for your ongoing marketing communications, ensuring consistency and relevance.
    • FAQs: Directly answers the questions people are searching for.

Part 2: Building a Mobile-Smart Website – Beyond Just Pretty Pictures

Your website isn't just about looking good; it needs to be built in a way that Google can easily understand and rank. This is where your developer's technical expertise meets your business goals.

Actionable Steps for You & Your Developer (During Development):

  1. Mobile-First is Non-Negotiable:
    • Most people search on their phones. Google prioritizes mobile-friendly websites.
    • Action: Ensure your developer is building a "responsive" website that looks and functions perfectly on all devices – phones, tablets, and desktops. Test it yourself!
  2. Speed Matters (A Lot!):
    • Slow websites frustrate users and Google.
    • Action: Ask your developer about image optimization (making images smaller without losing quality), "caching," and choosing a fast website theme. You want your pages to load in 2-3 seconds, ideally. Your developer should be using free Google developer tools like PageSpeed Insights and Lighthouse during development to monitor and improve performance.
  3. Clear & Keyword-Friendly Web Addresses (URLs):
    • Your website's addresses should be easy to read and include keywords.
    • Good Examples: yourbusiness.com/kitchen-remodeling-yourcity, yourmedspa.com/botox-yourcity.
    • Bad Example: yourbusiness.com/pageID=12345&cat=service.
    • Action: Discuss your desired URL structure with your developer to ensure they include relevant keywords.
  4. On-Page SEO Essentials:
    • Bullet: There are numerous free website SEO scan tools available online. Ask your developer which one they are using and to send you regular reports during development.
    • Title Tags: This is the clickable headline in Google search results. It needs to include your main keyword and be compelling (e.g., "Kitchen Remodeling in [Your City] | [Your Business Name]").
    • Meta Descriptions: The short summary under the title tag. It encourages clicks and should also include keywords (e.g., "Transform your kitchen with expert remodeling services in [Your City]. Free consultations available!").
    • Header Tags (H1, H2, H3): These are like newspaper headlines on your page. Your main heading (H1) should be your page's primary keyword, and subheadings (H2, H3) should break up content and use related keywords.
    • Image Alt Text: This describes images for visually impaired users and helps Google understand them. It should include keywords when relevant.
    • Action: Review proposed title tags, meta descriptions, and page headings with your developer. Ensure they are optimized and accurately reflect your content.
  5. Internal Linking – Connecting Your Website:
    • Linking relevant pages within your own site (e.g., from your "Kitchen Remodeling" page to a "Cabinetry Options" blog post) helps users and Google navigate.
    • Action: Ensure your developer creates a logical internal linking structure.
  6. "Schema Markup" (The Technical Good Stuff):
    • This is code that helps Google understand exactly what your business is (a "Local Business," a "Home Remodeling Contractor," a "Medical Spa"). It can lead to enhanced listings in search results, like showing your address, phone, and reviews directly.
    • Action: Ask your developer to implement relevant Schema Markup for your business type and services.
  7. Consistent Contact Info (NAP):
    • Your Name, Address, and Phone Number (NAP) must be identical everywhere online: your website, Google Business Profile, Yelp, etc.
    • Action: Provide your developer with your precise NAP info and ensure it's consistently displayed on your site (e.g., in the footer and contact page).
  8. Secure Your Site (HTTPS):
    • You need an SSL certificate, which means your website address starts with https:// instead of http://. This is a security signal and a minor ranking factor.

Action: Confirm with your developer that an SSL certificate will be installed and configured.

Part 3: Answering Every Question – The Power of FAQs and Content Granularity

This is where you truly shine as an expert and capture those highly specific customer questions.

Sitemap Architecture & Granularity: Driving Content with Keywords

Your website's structure (sitemap) should directly reflect the keyword research you did earlier, progressing from broad to granular. Each page should be optimized for its specific set of keywords and user intent.

  • Homepage:
    • Keywords: Broad terms about your business and primary service area (e.g., "[Your City] Remodeler," "Med Spa [Your City]").
    • Content: High-level overview of what you do, who you serve, and your key differentiators. Quick links to main service categories.
  • Overview of Services Page(s): (e.g., /services or /remodeling-services)
    • Keywords: Broader service categories (e.g., "Home Remodeling Services [Your City]", "Skincare Treatments [Your City]").
    • Content: Brief descriptions of all your major service categories, with clear internal links to the more granular, dedicated service pages. This acts as a hub.
  • Specific Service Pages (Increasing Granularity):
    • Remodeler Example:
      • /kitchen-remodeling-yourcity:
        • Keywords: "kitchen remodel [Your City]", "kitchen renovation [Your City]", "kitchen design [Your City]", "custom cabinets [Your City]".
        • Content: Detailed information about your kitchen remodeling process, materials, portfolio, and FAQs specific to kitchens.
      • /bathroom-renovation-yourcity:
        • Keywords: "bathroom renovation [Your City]", "bathroom remodel [Your City]", "small bathroom ideas [Your City]", "shower installation [Your City]".
        • Content: Detailed information on bathroom design, fixtures, plumbing considerations, and FAQs specific to bathrooms.
    • Med Spa Example:
      • /botox-yourcity:
        • Keywords: "Botox [Your City]", "Botox injections [Your City]", "wrinkle relaxers [Your City]", "forehead Botox [Your City]".
        • Content: Detailed explanation of Botox, benefits, procedure, before/afters, and FAQs specific to Botox.
      • /microneedling-yourcity:
        • Keywords: "microneedling [Your City]", "microneedling for acne scars [Your City]", "collagen induction therapy [Your City]".
        • Content: In-depth guide to microneedling, how it works, what it treats, aftercare, and FAQs specific to microneedling.

Where to Put Your FAQs: Both General and Specific!

You should have two types of FAQ sections:

  1. Top-Level / General FAQ Page:
    • Purpose: Answers broad questions about your business, policies, and general operations.
    • Examples: "What are your business hours?", "Do you offer financing?", "What's your cancellation policy?"
    • Action: Work with your developer to create a clear, easy-to-navigate general FAQ page.
  2. Product/Service-Level FAQs (on individual service pages):
    • Purpose: Addresses specific, common questions directly related to that particular product or service. This is a goldmine for long-tail keywords!
    • Remodeler Example (on your "Kitchen Remodeling" page):
      • "How long does a kitchen remodel take?"
      • "What's the average cost of a kitchen remodel in [Your City]?"
      • "Do you help with kitchen design?"
      • "What are common kitchen remodeling mistakes?"
    • Med Spa Example (on your "Botox" page):
      • "How long does Botox last?"
      • "Is Botox painful?"
      • "What is the cost of Botox in [Your City]?"
      • "What are the side effects of Botox?"
      • "Can I combine Botox with fillers?"
    • Action: For EACH major service page, analyze and research using search engines and SEO research tools the questions your clients commonly ask. Provide clear, concise answers right on that page. Your developer can format these nicely (e.g., using collapsible sections).

Why Product/Service-Level FAQs Are So Powerful:

  • Captures Specific Searches: Someone searching "how long does botox last" will find your page if you answer it directly.
  • Shows Expertise: You're anticipating and answering every concern, building trust.
  • Improves User Experience: Users find answers instantly, staying on your site longer.
  • Better Conversions: Less doubt means more leads or bookings.

Part 4: Google's Critical Tools – Your Launchpad to Success

Before your website is officially launched, make sure these critical pieces are in place.

Actionable Steps for You & Your Developer:

  1. Google Business Profile (GBP) Optimization:
    • This is your most important local SEO tool, controlling your presence on Google Maps and local search results.
    • Action: Ensure your developer has claimed and fully optimized your GBP listing (accurate services, hours, photos, categories, and consistent NAP). The business description should strategically use your top service keywords (e.g., "Your City's premier med spa offering Botox, dermal fillers, and laser hair removal," or "Expert kitchen remodeling and bathroom renovation services in Your City and surrounding areas."). Plan to actively manage and respond to reviews here!
  2. Google Search Console Setup:
    • This free tool from Google shows you how Google sees your site (which pages are indexed, any errors, and the actual search queries that lead to your site).
    • Action: Ask your developer to set this up and verify your website. They should submit your XML sitemap here. You'll want access to this account!
  3. Google Analytics Setup:
    • This free tool tracks website visitors, their behavior, traffic sources, conversions, and other key metrics.
    • Action: Ask your developer to install Google Analytics tracking code on your website. You'll want access to this account!

Final Website Launch Checklist for the Business Owner

Use this checklist to work with your developer and ensure everything is set for a successful launch!

Essential Account Ownership

  • [ ] Google Business Profile created under your business email account.
  • [ ] Google Analytics account created under your business email account.
  • [ ] Google Search Console account created under your business email account.
  • [ ] Google Tag Manager account created under your business email account.
  • [ ] Domain Registry account (where you purchased your domain) owned by you.
  • [ ] Business email and suite (e.g., Google Workspace, Zoho) owned by you.
  • [ ] Website Hosting account owned by you.
  • [ ] Website CMS account (Squarespace, WordPress, Wix, etc.) owned by you.
  • [ ] Any Ad Accounts (Google Ads, Meta Ads) owned by you.
  • [ ] Instructions provided to developer/agency/freelancer for appropriate account access (not full login).

SEO & Content Foundation

  • [ ] Defined primary service areas (not just physical address) and strategies to incorporate them to show up in all those areas' searches.
  • [ ] List of all services and their core keywords created, resulting in individual page concepts.
  • [ ] Long-tail keywords analytically derived using SEO tools/Google for specific page content.
  • [ ] Competitor analysis completed, noting platform usage (WordPress/Squarespace common).
  • [ ] Determine which SEO tools your developer uses.
  • [ ] Keyword clusters and long-tail keywords in place, ready to form the basis of a Semantic Core for ongoing SEO.
  • [ ] Website pages structured from broad to granular (Homepage -> Service Overviews -> Specific Service Pages).
  • [ ] Each page optimized for its specific keywords and search intent.
  • [ ] Unique, high-quality content developed for each page.

Technical SEO & User Experience

  • [ ] Website is fully responsive and mobile-friendly.
  • [ ] Website loads quickly (aim for 2-3 seconds).
  • [ ] Images are optimized for web (compressed).
  • [ ] URLs are clean, descriptive, and include keywords.
  • [ ] All Title Tags are unique, keyword-rich, and compelling.
  • [ ] All Meta Descriptions are unique, descriptive, and encourage clicks.
  • [ ] H1 tags are used correctly (one per page, main topic).
  • [ ] H2/H3 tags are used to structure content and include related keywords.
  • [ ] All relevant images have descriptive Alt Text.
  • [ ] Logical internal linking structure established.
  • [ ] Relevant Schema Markup implemented (LocalBusiness, service-specific).
  • [ ] NAP (Name, Address, Phone) is consistent across the entire website.
  • [ ] SSL Certificate (HTTPS) is installed and configured.
  • [ ] Custom, user-friendly 404 error page created.

Content & FAQs

  • [ ] Top-level / General FAQ page created.
  • [ ] Specific FAQ sections on individual product/service pages (using long-tail keywords).
  • [ ] All content is thoroughly proofread for errors.
  • [ ] Clear Call-to-Actions (CTAs) are present on relevant pages.

Pre-Launch & Post-Launch Tools

  • [ ] Google Business Profile claimed, verified, and fully optimized (description uses top keywords).
  • [ ] Google Search Console set up and verified.
  • [ ] XML Sitemap submitted to Google Search Console.
  • [ ] Google Analytics set up and tracking code installed.
  • [ ] Access credentials to all Google tools provided to the business owner.
  • [ ] All website forms, buttons, and links are tested and fully functional.
  • [ ] Cross-browser compatibility tested.
  • [ ] Privacy Policy and Terms of Service pages are live.

Caution

When navigating the world of SEO and digital marketing agencies, be a discerning business owner and keep these points in mind:

  • No agency can guarantee specific rankings or first-page results. If an agency makes such guarantees, they are not being truthful. SEO is an ever-evolving field influenced by Google's algorithms, competition, and user behavior, none of which an agency can fully control.
  • SEO is a long-term play, and many agencies require long-term contracts – be wary. Sustainable SEO results typically take months, not weeks, to materialize. While a commitment is needed, be cautious of agencies demanding excessively long, restrictive contracts, especially without clear performance metrics and exit clauses.
  • Many agencies may simply use your "seed keywords," feed them into an AI tool, and generate 1500 words of generic, uninspired content. You can often replicate this process yourself. Look for agencies that demonstrate true content strategy, in-depth research, and human expertise, rather than just quantity of words.
  • AI is rapidly and significantly changing search engines. It is critical to have your website's SEO as a starting point to have a solid foundation to optimize for AI chatbot searches and evolving search engine traffic patterns.

Summary

For the small business owner, launching a new website is more than just going live; it's about building a robust digital foundation for long-term success. This guide emphasizes the critical importance of owning your digital assets from day one to maintain control and flexibility. By partnering effectively with your web developer on strategic keyword research (including long-tail conversational queries), ensuring a technically sound and mobile-smart website, and leveraging powerful tools like Google Business Profile, Analytics, and Search Console, you empower your business to be found, attract customers, and grow. Remember to be discerning of unrealistic guarantees and restrictive contracts from agencies, and always prioritize partners who genuinely have your best interests at heart, especially as search engines evolve with AI.

Preston Derrick

co-founder